Frequently Asked Questions

What is Omay?

Omay is a modern lifestyle brand that brings together self-care, clothing, and home essentials designed for everyday living. We combine timeless global design with Indian craftsmanship - creating pieces that are beautiful, conscious, and made to last.

What is your return policy?

We accept returns only for items that are damaged, defective, or incorrect at the time of delivery. You can initiate a return within 7 days of receiving your order by emailing support@omaystudio.in with photos of the product.

Do you allow exchanges?

Yes, we offer size exchanges for clothing items, subject to availability. Products must be unused, unwashed, and returned in original packaging within 7 days.

How do I contact customer support?

You can email us at support@omaystudio.in or call during working hours (Mon–Sat, 10:00 AM – 6:00 PM). We aim to respond within 24–48 hours.

Which items are non-returnable?

For hygiene and safety reasons, body oils, lip oils, hair oils, and candles are non-returnable and non-exchangeable once opened or used.